Italian Allure Travel Terms and Conditions

TERMS OF USE

These Terms of Use (“Terms”) govern your use of our Website located at italianalluretravel.com (“Website”) and any services or products you may purchase utilising it or information shown on the same and form a binding contractual agreement between you, the user of the Website and us, Italian Allure Travel Pty Ltd.

For that reason these Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Website. You can contact us on info@italianalluretravel.com.

By using the Website, you acknowledge and agree that you have had sufficient chance to read and understand these Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Website.

These Terms of Use may be modified from time to time and you should regularly review them. Your continued use of the Website constitutes your agreement to any modified Terms.

LICENCE TO USE WEBSITE

1.1

We grant you a non-exclusive, world-wide, non-transferable licence to use the Website in accordance with the terms and conditions set out in this Agreement.

1.2

You may access and use the Website (including any incidental copying that occurs as part of that use) in the normal manner. You may also access any links to our Facebook, X, Linkedin, Pinterest, Instagram, Threads and any other of our social media pages contained on our website provided you abide by our user terms and we reserve the right to terminate your use and access to our social media pages at our complete discretion.

1.3

You must not add any content to the Website:

(a)	unless you hold all necessary rights, licences and consents to do so;
(b)	that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
(c)	that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;
(d)	that would bring us, or the Website, into disrepute; or
(e)	that infringes the intellectual property or other rights of any person.

1.4

The Website contains links to other websites as well as content provided to us by people other than ourselves. We do not endorse, sponsor or approve any such user generated content on our Website or any content available on any linked website. You acknowledge that you enter third party websites and use information shown on the same at your own risk and that we are not responsible for these.

1.5

You acknowledge and agree that:

(a)	we retain complete editorial control over the Website and may alter, amend or cease the operation of the Website at any time in our sole discretion; and
(b)	the Website will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

OUR SERVICES

2.1

We specialise in private luxury travel, tailor-made journeys to Europe for individuals, families, friends and Corporate organisations. Our Services include the following matters and may also extend to further matters which we will advise you of prior to confirming any booking:

(a)

Accommodation bookings at Luxury Hotels and Luxury Villas

(b)

Custom designed private guided tours; luxury private transfers, VIP Airport services throughout Europe

(c)

We curate bespoke luxury full-service itineraries through Europe and beyond. Including hand selected luxury hotels and villas, luxury private yacht charters and mega-yachts, specialised guide services, day trips and activities. Pre and post cruise experiences, private jet and helicopter transport, luxury vehicles at disposal and transfers on land.

Our experienced team offer VIP airport and port assistance along with planning for couples, families, small groups and multi-generational travel offering 24/7 concierge support services along with other high-end travel requests including bespoke private events among other bespoke services.

YOUR OBLIGATIONS

3.1

ComplianceYou must comply with these terms and conditions at all times and we have the right to terminate your access to the Website and terminate our Services to you should you fail to abide by these terms and conditions at any time.

3.2

Visas and PassportsYou must ensure that all members of your party have valid passports and visas (where applicable). You should make enquiries of the relevant authorities as to what is required in that regard including for length of validity before expiring.

3.3

Travel InsuranceWe recommend that you arrange and implement sufficient travel insurance to cover all members of your party. For the avoidance of doubt, we are not responsible for arranging such travel insurance on your behalf.

3.4

Hotel Check-in and Check-out TimesThe accuracy of all hotel check-in and check-out times, which you have booked as part of your holiday, will remain your responsibility. We are not liable for any variations to such check-in and check-out times or any other services and expenses related to hotels.

3.5

Luxury Private Driver ServicesYou are responsible for providing correct information of all flight numbers, flight times and terminal details and all details relating to arrival and departure to enable us to then arrange any associated luxury private transfers.

ESTIMATES

4.1

If requested we shall provide you with an estimate of the likely cost of the Services to be provided by us.

4.2

Estimates, unlike quotations, are not binding and may be subject to increase or decrease for such reasons as currency fluctuations, seasonal issues, local festivals, availability and the like. Where estimates are likely to increase, we will use our reasonable endeavours to notify you of the same.

4.3

All prices quoted on the Website, on any materials downloaded from the Website, on any materials we provide to you or quoted directly to you are subject to variation due to changes in foreign currency exchange rates from time to time.

PRICING AND PAYMENT TERMS

5.1

All fees are to be paid in advance.

5.2

We charge all our clients with an itinerary planning fee and commissions on sales. These fees are payable in advance and are non-refundable.

5.3

Once the itinerary planning fee has been paid, we will commence the booking process.

5.4

Once any changes have been made to the itinerary draft and it has been approved by you, we will send you an invoice detailing the list of costs with the total amount. The total amount is to be paid in full within 30-15 business days of receipt of our invoice, except if you require the booking to be ready in a shorter timeframe then we are to be paid in full prior to the expiration of this timeframe. For example, should you require an urgent booking to be ready within 5 days we must be paid before the end of the five days.

5.5

Upon receipt of payment, we will send you confirmation of your bookings. You will also receive your final fully detailed customised itinerary document by email.

5.6

The time needed to be spent planning your full itinerary requires further costs for our time and local knowledge.

5.7

Our charge for our customised itinerary planning and the rates are non-refundable. These fees for our time and knowledge are non-refundable and are to be paid in advance. All commissions on top of supplier service fees are non-refundable.

5.8

We accept payment in EURO and AUD depending on which of the Services you are purchasing and where you are located. We set these out below:

	.
	We only accept direct deposit payment in cleared funds into our nominated bank account. Payment must be made to the exact amount and there must be no bank fees deduced at our end on receipt of funds. All bank fees are the responsibility of the client.

5.9

We reserve the right to charge you any increase in costs brought about by foreign exchange rate fluctuations in a separate invoice to you. We will not make your booking until all our fees have been paid in full.

5.10

We also reserve the right to charge interest on overdue accounts. The applicable interest shall be the cash target rate specified by the Reserve Bank of Australia (from time to time) plus 2%.

5.11

All prices quoted on the Website exclude Australian Goods and Services Tax that must be paid by all Australian residents and do not include tariffs, duties or other taxes or governing imposts. If you are not an Australian resident, you may be liable to pay additional tariffs, duties or taxes in connection with the Services. We are not responsible for the payment of these additional taxes, charges and duties and you must reimburse us for them on demand if we are required to pay them.

CANCELLATION POLICY AND REFUND POLICY

6.1

Should you cancel the whole or any part of the Services, we will be entitled to retain all fees paid and recover any outstanding fees.

Any ordered Italian Allure Prints are all custom orders, each high-quality print is processed at the time of your order, there will be NO exchange or refunds on custom print orders of artwork. We do not refund for incorrect choice.

6.2

Clause 6.1 above excludes hotel accommodation cancellation fees between you and a specific hotel. In this case, the relevant cancellation policy operated by that hotel will apply. All cancellations must be received in writing.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

7.1

We are not operating as a travel agent or as a tour operator. Therefore, we expressly disclaim any warranties which are normally required from travel agents and tour operators.

7.2

We shall not be liable by reason of the failure in the performance of obligations under these Terms and Conditions by reason of strikes, riots, fire, explosion, acts of God, acts of terrorism, governmental action or any other cause which is beyond our reasonable control including adverse or extreme weather events, closure of hotels, shops or transfer businesses, any form of technological failure or the actions of third parties.

7.3

We do not warrant:

(a)

that access to or use of the Website will be uninterrupted or error free or that the Website or any material on or accessible through the Website is free from errors or viruses, Trojan horses or other harmful components.

(b)

anything about the content of the Website, completeness of search results, safety, legality, reliability, ownership, accuracy, completeness, timeliness, quality, physical state or suitability for a particular purpose of any information or material on or accessible through the Website and we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms. For the avoidance of doubt, any recommendations made on or accessible through the Website are non-binding recommendations only.

7.4

To the maximum extent permitted by law, we exclude liability in respect of any personal or physical injuries suffered by you as a result of undertaking any of the activities comprised directly or indirectly within our Services.

7.5

These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions or obligations. If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our option:

(a)	the supply of the Services again; or
(b)	the payment of the cost of having the Services supplied again.

REVIEWS AND RATINGS

8.1

We have the right to ask clients for reviews. Any user can review and rate any of our Services by submitting a review by email to our email address info@italianalluretravel.com. We reserve the right to exclude any views and ratings which consider to be inappropriate for the Website and we give no warranty as to the accuracy or truth of any review or rating.

INDEMNITY

9.1

You agree to indemnify, defend and hold harmless us from any and all claims, liability, damages, costs and expenses arising from your use of the Website and your use of our Services or your failure to comply with these Terms or from your violation of any applicable law.

10.

INTELLECTUAL PROPERTY RIGHTS

10.1

Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Website, and together with all rights in the Services and any material provided to you as part of the Services and also any material downloadable from the Website.

10.2

By posting or adding any content onto the Website, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.

10.3

You consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.

10.4

The licence in clause 1.1 will survive any termination of these Terms.

10.5

You represent and warrant to us that you have all necessary rights to grant the licences and consents set out in clause 1.3.

10.6

The information, text, materials, graphics, logos, button icons, images, video and audio clips, trade marks (whether registered or not) advertisements, layout, arrangement, graphical user interface, look and feel of the Website, any of the above items which are comprised in our Services, any of the above items which are comprised in any materials provided to you as part of the Services and also any materials which are downloaded from the Website are protected by copyright and other intellectual property laws.

10.7

We also own the copyright and other intellectual property rights in our social media pages, which include our blog, www.italianalluretravel.com/blog/, and our Instagram, Twitter, Facebook, Linkedin and Pinterest website pages whether they are specifically referred to on the Website or not.

11.

TERMINATION

11.1

We reserve the right to terminate our contact with you at any time at our sole discretion, if you have breached these Terms in any way.

12.

WARRANTIES

12.1

You represent and warrant to us that you have the legal capacity to enter into these Terms.

12.2

While we take reasonable care, the Website is provided by us on an “as is” basis without express or implied warranty of any kind.

13.

LIABILITY

13.1

To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages.

13.2

You accept all risks and responsibility for all loss, damages, costs and other consequences resulting from using the Website or the material on or accessible though the Website.

14.

GENERAL

14.1

You must not assign, sublicense or otherwise deal in any other way with any of your rights under these Terms.

14.2

If a provision of these Terms are invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

14.3

Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it.

14.4

This Agreement is governed by the laws of New South Wales and each party submits to the jurisdiction of the courts of New South Wales.

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